Return & Refund Policy

Our Commitment

At BuyVelmora.store, we strive to ensure every customer is satisfied with their purchase. If something isn’t right, we’re here to help and will do our best to resolve any issues quickly and fairly.

Return Eligibility

We accept returns or refunds if:

  • The item is defective or damaged upon arrival
  • You received the wrong item
  • The product has a manufacturing fault

To be eligible, you must contact us within 48 hours of receiving your order and provide clear evidence (photos/videos).

Non-Returnable Items

We do not accept returns in the following cases:

  • Items that have been used, worn, or damaged after delivery
  • Items without original packaging or tags (if applicable)
  • Clearance, discounted, or final sale items
  • Returns requested after the 48-hour window
Refund Process

  1. Contact our support team with your order details and proof of the issue
  2. Our team will review your request within 2–3 business days
  3. If approved, your refund will be processed within 5–7 business days

Refunds will be issued to your original payment method.

Exchanges

At this time, we do not offer direct exchanges. If needed, you may request a refund (if eligible) and place a new order.